Privacy Policy

Privacy Policy

Effective Date: April 29, 2026
City: Miami Beach, Florida

Thank you for visiting Sawgrass Mills Mall Shuttle Service. Your privacy is important to us, and we are committed to protecting the personal information you share with us when visiting our website, requesting a quote, making a reservation, or using our shared or private transportation services to Sawgrass Mills.

This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you contact us, request a quote, or make a reservation, we may collect personal details such as:

– Your name.
– Email address.
– Phone number.
– Pickup location.
– Drop-off or return details.
– Travel date and time.
– Number of passengers.
– Luggage or shopping bag details.
– Child seat requests, if applicable.
– Special service requests related to your transportation.

Booking and Service Information

For shared shuttle and private transportation services to Sawgrass Mills, we may collect information necessary to organize your trip, including:

– Hotel, Airbnb, residence, or approved pickup location.
– Selected pickup schedule.
– Return schedule or requested return time.
– Vehicle type requested.
– Group size.
– Payment status.
– Communication history related to your reservation.

Payment Information

When you make a payment, we may collect limited payment-related information needed to process or confirm your reservation. Payments may be processed through third-party payment providers such as secure payment links, credit or debit card processors, Zelle, Venmo, or Wise.

We do not store full credit card numbers on our website.

Automatically Collected Information

When you visit our website, certain information may be collected automatically by your browser or device, such as:

– IP address.
– Browser type.
– Device information.
– Pages visited.
– Time spent on the website.
– General usage data.

This information helps us improve our website, user experience, and online services.

2. How We Use Your Information

We use the information collected to:

– Process reservations for shared shuttle and private transportation services to Sawgrass Mills.
– Prepare quotes for private transportation or group transportation.
– Confirm pickup locations, schedules, and return details.
– Communicate with you regarding your reservation.
– Send booking confirmations, service updates, or important instructions.
– Process payments and verify payment status.
– Improve our website, services, customer experience, and transportation coordination.
– Respond to questions, requests, complaints, or service-related concerns.
– Comply with legal, tax, accounting, or regulatory obligations.
– Protect the security of our website, customers, drivers, vehicles, and business operations.

We do not sell, trade, or rent your personal information to third parties.

3. Cookies

Our website may use cookies to improve the user experience, analyze website traffic, and understand how visitors interact with our pages.

A cookie is a small file stored on your device. You can choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

4. Third-Party Services

We may use third-party service providers to help us operate our website, process payments, manage communications, analyze website traffic, or deliver transportation services.

These third-party services may include:

– Payment processors.
– Booking or reservation tools.
– Analytics services.
– Email, SMS, or communication tools.
– Website hosting and security providers.

These providers may access personal information only when necessary to perform their services and are expected to protect that information.

We are not responsible for the privacy practices of third-party websites or platforms linked from our website. We recommend reviewing their privacy policies when visiting external websites.

5. Communication by Phone, SMS, WhatsApp, and Email

When you contact us by phone, SMS, WhatsApp, or email, we may use the information you provide to respond to your inquiry, prepare a quote, confirm a reservation, or coordinate your transportation service.

By contacting us through these channels, you authorize us to respond using the same or another appropriate communication method.

We may send service-related messages such as pickup instructions, payment confirmations, schedule updates, or reservation details. These messages are not considered marketing communications.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet, email, SMS, WhatsApp, or electronic storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security.

7. Data Retention

We may retain personal and booking information for as long as necessary to:

– Provide transportation services.
– Maintain booking records.
– Resolve disputes or customer service issues.
– Comply with legal, tax, accounting, or business obligations.
– Improve our services and internal operations.

When information is no longer needed, we may delete, anonymize, or securely store it according to our business practices and legal requirements.

8. Your Rights

You may request to:

– Access the personal information we hold about you.
– Correct inaccurate or outdated information.
– Request deletion of your personal information, subject to legal, contractual, tax, or business record requirements.
– Opt out of marketing communications, if applicable.

To exercise any of these rights, please contact us at:

management@miami-beach.tours

9. Children’s Privacy

Our services are intended for transportation reservations made by adults. We do not knowingly collect personal information from children without the consent of a parent or legal guardian.

If a child seat is requested, we may collect only the information necessary to provide the appropriate service, such as the number of child seats needed.

10. External Links

Our website may include links to third-party websites, such as Sawgrass Mills, visitor information websites, maps, store directories, payment platforms, or other useful resources.

We are not responsible for the content, security, or privacy practices of external websites. Visiting those websites is subject to their own terms and privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, business operations, or legal obligations.

Any updates will be posted on this page with a revised effective date. We encourage visitors to review this Privacy Policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email:
management@miami-beach.tours

City:
Miami Beach, Florida