Last updated: September 18, 2026. This version applies to new bookings made under these terms. It does not retroactively change an existing confirmed reservation without agreement.
1. Who we are and what these terms cover
Golden Ride Miami is operated by Miami Beach Tours and Services ACS LLC, based in Miami Beach, Florida, USA. These terms cover services offered through sawgrassmillsmallshuttleservice.com, including shared shuttles, private round-trip transportation and group transportation to Sawgrass Mills. Other destinations, special vehicles and activities are governed by the service details and any specific conditions disclosed and accepted before booking.
2. Reservations and confirmation
Provide accurate contact details, pickup location, date, schedule, passenger count, luggage and special requirements. A request for information or a quote does not confirm a booking. A reservation is confirmed after the required payment or expressly approved payment arrangement and our confirmation. Review your confirmation and promptly report errors.
Requests made less than 24 hours before departure are subject to availability and manual confirmation. Without our express confirmation by 8:00 PM Miami time on the previous day, service is not guaranteed. Closed departures cannot be booked through the form.
3. Prices and payments
- Shared shuttle: USD 35 per passenger, round trip. Full payment is required; a 50% deposit is not offered. Cash may be arranged with prior express confirmation.
- Private Sawgrass transportation: choose 50% or 100% when booking. If you pay 50%, the balance is due upon arrival at Sawgrass Mills, at the end of the outbound trip and before the return trip.
- Private group vans and Sprinters: a 50% deposit may be available, with the balance due under the specific booking confirmation.
- Minibuses and buses: full payment is due one month before service unless the written quote states different terms. For bookings made within that month, payment terms are disclosed before acceptance.
A 4% processing fee applies to each payment made by card, Venmo or Wise. It applies to the amount of that payment, once. Zelle and previously coordinated cash payments do not carry this fee. For example, a USD 35 card payment totals USD 36.40; a USD 240 SUV payment totals USD 249.60, or a USD 120 deposit totals USD 124.80. Use only the payment methods and instructions confirmed for your booking.
4. Customer cancellations
For regular shared and private transportation, including regular group vans and Sprinters, cancellation at least 48 hours before service qualifies for a full refund. Cancellations with less than 48 hours notice and passenger no-shows are non-refundable.
| Notice before service | Refund of the amount paid for the cancelled service |
|---|---|
| At least 14 days | 100% |
| From 7 days to less than 14 days | 50% |
| Less than 7 days | No refund |
Any special cancellation conditions for hourly service or special vehicles must be disclosed and accepted before booking. The regular 48-hour policy applies by default if no special condition has been agreed.
5. If Golden Ride Miami cancels
If Golden Ride Miami cancels a service and cannot provide an alternative accepted by the customer, we will refund 100% of the amount paid for the unprovided service, including the fees charged for that service. The customer is not required to accept a credit, a different date or an alternative service instead of a refund. If only part of the service is cancelled, the refund covers that part.
6. Shared shuttle itinerary
The drive to Sawgrass Mills takes approximately 60 minutes after the last passenger pickup is completed and the vehicle departs for the mall. The hotel pickup route is not included in this estimate. Travel time may vary with traffic. Choose your participating hotel or pickup point in the booking form; each location has its own pickup window. The Downtown pickup reference is YVE Hotel Miami, 146 Biscayne Boulevard.
The first time slot operates Monday through Friday and returns at 5:00 PM. The second operates daily, returning at 9:00 PM Monday through Saturday and 8:00 PM on Sunday. Only the second time slot operates on weekends. The return meeting point is outside Primark, facing the street, following your booking instructions. Be ready 10 minutes before pickup and return. Same-day return changes are not permitted.
The shared shuttle does not operate on November 26, 2026 (Thanksgiving) or December 25, 2026 (Christmas). Service operates on November 27, 2026 (Black Friday), subject to availability.
7. Private and group transportation
Private transportation provides a vehicle exclusively for your group for the outbound transfer and a later return pickup. A driver waiting throughout the shopping visit is not included. Pickup and return times are coordinated in advance, with return pickup available up to mall closing. Request changes at least three hours in advance; they remain subject to availability. Changes involving multiple vehicles are not guaranteed.
| Category | Maximum passengers | Round trip | Each additional 30 minutes after 15 complimentary minutes at pickup |
|---|---|---|---|
| SUV XL | 6 | USD 240 | USD 50 |
| Ford Transit or similar | 9 | USD 300 | USD 60 |
| Mercedes-Benz Sprinter or similar | 14 | USD 400 | USD 70 |
Private coverage includes Miami Beach, Downtown, Brickell, Wynwood, Midtown and Coral Gables; other areas require a quote. Group services are quoted according to the group, luggage, route and vehicles required. Large groups may use multiple vehicles within each vehicle’s capacity, subject to availability. Extra pickups, extended coverage and special returns require a quote. Hourly service has a minimum of five hours unless a written quote expressly provides an exception. Additional hours use the contracted hourly rate; transfer waiting charges do not replace hourly service charges.
8. Passengers, luggage and accessibility requests
Passenger and luggage limits must fit the assigned vehicle safely. The shared shuttle includes one suitcase up to 23 kg per passenger. A folding stroller or wheelchair is accepted without an additional charge with advance space coordination; this does not mean the vehicle is adapted for travel while seated in a wheelchair. Tell us about assistance requirements before booking. A fully occupied SUV has limited cargo space; large suitcases require advance confirmation.
9. Extras and changes
For the private Sawgrass product, the first child seat is included and each additional child seat costs USD 20, subject to advance coordination. Request child seats, extra stops, special luggage and other extras before booking. Requests are not approvals. Any applicable extra cost must be communicated and accepted.
10. Vehicles and operating partners
Vehicle models shown are references; the assigned vehicle may vary while respecting the confirmed category, passenger capacity and service requirements. Golden Ride Miami may coordinate with other transportation operators. Contact Golden Ride Miami regarding the confirmed service or an incident so that we can coordinate assistance. Using an operating partner does not exclude responsibilities that cannot lawfully be waived.
11. Delays and assistance
Travel estimates may be affected by traffic, weather, road restrictions or other circumstances. Keep your contact channel available and follow the confirmed meeting instructions. We will coordinate a practical response to service disruptions. Nothing in these terms excludes liability or rights that applicable law does not permit us to exclude.
12. Privacy
We use necessary reservation and contact information to coordinate service, payments and communications, including with drivers, operators and service providers as needed. See our Privacy Policy. Booking does not automatically authorize promotional use of your image; see our Image Notice.
13. Governing law and revisions
Florida law governs these terms, with disputes addressed in the appropriate courts of Miami-Dade County, subject to any mandatory law or consumer rights that apply. Future revisions will show their publication date and will not retroactively change confirmed reservations without agreement.
14. Contact
Golden Ride Miami / Miami Beach Tours and Services ACS LLC, Miami Beach, Florida, USA. Email: management@miami-beach.tours. Telephone and WhatsApp: +1 786 597 2547. Customer service is available daily from 8:00 AM to 9:00 PM, Miami time. We speak English and Spanish and can assist with written requests in any language using translation tools.